As a member of the Infrastructure Reliability Engineering team, you are responsible for applying skills and exercising knowledge to perform specified support functions. As part of the team -You will support critical applications and ensure the stability of services by performing dedicated maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures.

Essential job functions & responsibilities

• Infrastructure Operations and Production Support of container technologies and orchestration platforms
• Knowledge of alerts and monitoring tools and system management tools for environments and configuration management and Cloud orchestration tools
• Hardening, securing the Kubernetes cluster with monitoring and auditing dashboards
• Strong technical analytical and troubleshooting skills and possess an ability to explain technical concepts and provide guidance to staff.
• Proficient to expert scripting and automation skills converting manual and maintenance functions into fully orchestrated automation.
• Must have Strong Knowledge & experience in system monitoring techniques and tools supporting unattended operations.
• Ability to operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments.
• Excellent communication & interpersonal skills. Coaching other members of the support team, sharing technical and customer knowledge in a helpful and timely fashion
• Responsible for partnering with the Platform, Engineering and Delivery Teams to deliver seamless infrastructure support for all Visa business lines.
• Security Remediation process (vulnerability assessment and patch management)
• Contribute to standardize and document operational procedures.
• Responsible for adherence of established ITIL practice such as Incident, Change, Problem and Release Management
• Be scheduled On-Call to support the infrastructure and our systems.
• Work on shift days ( Sunday to Thursday or Tuesday to Saturday from 9:00AM to 6:00PM)

Qualifications

• 5+ years of work experience with a University Degree

• Minimum 2 years of experience in System Administration

• Minimum 3 years hands-on experience with Kubernetes preferred.

• Minimum 2 years of experience with AWS /GCP

• Minimum 2 years of Scripting experience (Shell, Python ,Ansible , Terraform and YAML packages)

• Experience with configuration management tools (Chef, Ansible, terraform etc.) is must.

• Working with tools surrounding the Kubernetes ecosystem such as helm, kubeadm, CSI, CNI etc.

• Experience with CI/CD or GitOps pipeline Architecture ( i.e., ArgoCD, Code Fresh, Jenkins )

• Working knowledge of monitoring and logging tools: Prometheus, Graphana, Fluentbit ,Netcool, Humio

• Good to have experience with Microservices based applications traffic routing ( i.e., Istio ServiceMesh )

• Deep understanding of networking concepts

What we offer:

• Competitive salary package with annual performance bonus.
• Comprehensive healthcare coverage, including dental and vision.
• Generous paid time off policy - vacation, sick time, and personal days.
• An inclusive, collaborative and supportive work environment - diversity and inclusion initiatives, employee resource groups, team-building activities.
• Employee stock purchase program and profit-sharing.
• Tuition reimbursement for furthering education.
• Career advancement and learning opportunities.
• Fitness reimbursement and wellness programs.
• Work-life balance offering flexible work hours and remote work options.